Plumbers 365 is a national drainage and plumbing company with engineers working across the country, including Stoke-on-Trent. We handle everything from a slow-draining kitchen sink to a collapsed sewer, and we do it around the clock — there is no separate out-of-hours company and no answering service between you and an engineer.

Our teams are fully insured and DBS-checked, and the vans carry jetting equipment, drainage cameras and repair kit as standard, so most jobs are finished on the first visit rather than booked in for a second. We are members of the NADC and the FSB, and our work is backed by our own guarantee.

Whatever the problem in Stoke-on-Trent, you will get a fixed price before we start and no call-out charge. Call 0800 755 5566 and we will tell you honestly how quickly we can be with you.

1. Stop using water. No flushing, taps, washing machine or dishwasher. Every litre adds to a system that cannot cope.
2. Keep clear of standing sewage. It carries harmful bacteria. Keep children and pets away from the area.
3. Do not lift manhole covers. Trapped gases and the risk of falling make this genuinely dangerous. Our engineers carry the equipment to do it safely.
4. Move what you can. If the overflow is indoors and it is safe to do so, lift rugs, furniture and anything electrical clear of the water.
5. Call us on 0800 755 5566. The sooner we are on the road, the less damage there is to put right.

Our Stoke-on-Trent engineers cover the full town and the surrounding area, with vans positioned so that most callouts are reached inside a 60 to 90 minute window. We work around the clock, including weekends and bank holidays, and there is no call-out charge whatever time you ring.

If you are just outside the areas listed below, call us anyway on 0800 755 5566. We will tell you honestly how long we would be rather than quoting a time we cannot keep.

City centre and surrounding suburbs Northern residential districts Southern residential districts Surrounding villages within 15 miles Neighbouring market towns Local industrial and retail parks

Properties in Stoke-on-Trent are on a Severn Trent supply rated moderately soft.

Nearly all the blockages we clear involve fat or wipes. Scale build-up, where it happens, gives them a surface to bind to.

A large proportion of Stoke-on-Trent is Victorian pottery terraces, still drained through the clay pipework it was originally fitted with.

Although clay is hard-wearing, it is brittle. Settlement opens the joints, roots work their way in, and recurring blockages are often a symptom of a broken run.

Our engineer will work out what is genuinely wrong, typically using a survey camera, before discussing cost.

High-pressure jetting or rodding clears most drains on the first visit. Where the fault is structural, we will walk you through the camera footage and price the repair before starting it.

No charge is made for turning up, whatever time you called us.

After the assessment you will be quoted a fixed price, and that is exactly what you pay. Nothing gets added on afterwards.

What you pay depends on the job. A straightforward clearance costs far less than a structural repair, and you will be told which applies before anything begins.

Blocked drain in Stoke-on-Trent? We are on call now. No call-out fee, fixed prices, and an engineer who can be with you in 60 to 90 minutes. Call 0800 755 5566.

In victorian pottery terraces property around Burslem and Tunstall the call often comes early morning, with waste water backing up into the ground floor of a mid-terrace.In older drainage the camera commonly finds root ingress through a cracked joint, with debris catching on the damage rather than passing over it.We cut the roots back and jet the run clear, then record the footage so the householder can see the damaged section for themselves rather than take our word for it.Drainage is restored the same morning. We quote a lining repair separately to stop the roots returning, and leave the decision with the customer.