Plumbers 365 is a national drainage and plumbing company with engineers working across the country, including Newcastle-under-Lyme. We handle everything from a slow-draining kitchen sink to a collapsed sewer, and we do it around the clock — there is no separate out-of-hours company and no answering service between you and an engineer.

Our teams are fully insured and DBS-checked, and the vans carry jetting equipment, drainage cameras and repair kit as standard, so most jobs are finished on the first visit rather than booked in for a second. We are members of the NADC and the FSB, and our work is backed by our own guarantee.

Whatever the problem in Newcastle-under-Lyme, you will get a fixed price before we start and no call-out charge. Call 0800 755 5566 and we will tell you honestly how quickly we can be with you.

1. Stop using water. No flushing, taps, washing machine or dishwasher. Every litre adds to a system that cannot cope.
2. Keep clear of standing sewage. It carries harmful bacteria. Keep children and pets away from the area.
3. Do not lift manhole covers. Trapped gases and the risk of falling make this genuinely dangerous. Our engineers carry the equipment to do it safely.
4. Move what you can. If the overflow is indoors and it is safe to do so, lift rugs, furniture and anything electrical clear of the water.
5. Call us on 0800 755 5566. The sooner we are on the road, the less damage there is to put right.

Our Newcastle-under-Lyme engineers cover the full town and the surrounding area, with vans positioned so that most callouts are reached inside a 60 to 90 minute window. We work around the clock, including weekends and bank holidays, and there is no call-out charge whatever time you ring.

If you are just outside the areas listed below, call us anyway on 0800 755 5566. We will tell you honestly how long we would be rather than quoting a time we cannot keep.

City centre and surrounding suburbs Northern residential districts Southern residential districts Surrounding villages within 15 miles Neighbouring market towns Local industrial and retail parks

The Newcastle-under-Lyme supply comes from Severn Trent and sits in the moderately soft band.

Most of these blockages are grease rather than damage. Scale, where it forms, makes an ordinary amount of fat enough to stop the flow.

Older parts of Newcastle-under-Lyme are predominantly Victorian terraced and postwar, with original clay drain runs still in service after a hundred years or more.

Clay lasts but breaks. Ground settlement opens joints, tree roots exploit the openings, and recurring blockages usually mean a damaged or collapsed section.

Before quoting, our engineer inspects the drain, generally with a camera, so that the price reflects the real problem rather than an assumption.

We resolve most blockages on the visit with rods or a jetting unit. Where the problem is damage, we show you the footage and quote for the repair before proceeding.

No call-out fee is applied at any hour, so you pay for the job and nothing else.

Our engineer agrees the price with you before starting, and it is fixed from that point. Nothing is added at the end.

The price depends on what we find underground. Some jobs are a simple jetting, others need excavation, and either way you will be told the cost first.

Blocked drain in Newcastle-under-Lyme? We are on call now. No call-out fee, fixed prices, and an engineer who can be with you in 60 to 90 minutes. Call 0800 755 5566.

In the victorian terraced streets around Knutton and Chesterton the usual call comes in the evening, with a downstairs toilet backing up and a smell rising from the outside gully.On jobs like these the camera almost always finds fat and wipes bound together a few metres along the shared run, resting on a joint that has shifted over the years.We clear it with high-pressure jetting, normally inside the hour, then re-survey the run to check the joint underneath is not cracked or leaking.Flow is back to normal the same evening. Where the survey shows a displaced joint we quote a patch repair separately, and it is entirely up to the householder whether to go ahead.