As often seen by drainage experts at Plumbers 365, if the  blockage is within your property boundary and serves only your home, it is yours. If it is outside your boundary or shared with a neighbour, it is usually Wessex Water's. Considering that the responsibility depends on which part of the drain is blocked, drainage experts at Plumbers 365 consider the following as thumb’s rule for determining the responsibility. 

• Your Responsibility (Private Drains): You are responsible for the drains that only serve your property, up to your property boundary. This includes the pipes from your sinks, toilets, and showers.
• Wessex Water's Responsibility (Public Sewers): Since 2011, water companies took responsibility for "lateral drains" (pipes that are shared with neighbours or run outside your property boundary to the main sewer) and the main public sewers themselves.

According to drainage experts at Plumbers 365 if the problem is only affecting your home, it's likely your responsibility. If your neighbours are having the same issue, it's probably a public sewer problem, and you should contact Wessex Water. Plumbers 365 drainage experts & engineers can perform a CCTV survey to definitively identify the location of the blockage and establish responsibility.

Plumbers 365 drainage experts have often seen that a main line blockage affects multiple fixtures simultaneously, often causing the shower to gurgle when the toilet is flushed. Drainage experts at Plumbers 365 advise to check for the following: 

• A Single Clog (e.g., a sink): The problem is isolated to one fixture. All other sinks, toilets, and showers in your house drain normally. This points to a local blockage in that fixture's trap or waste pipe.
• A Main Line Blockage: You will see multiple symptoms across your property. For example, flushing a toilet might cause water to back up in the shower, or running the washing machine could cause the downstairs toilet to gurgle. This indicates a clog in the main underground drain that all your fixtures feed into.

Yes, a CCTV drain survey is our most essential diagnostic tool at Plumbers 365. It's like an X-ray for your pipes. Drainage experts at Plumbers 365 feed a high-tech, waterproof camera down your drain, which sends a live video feed back to a screen. This allows us to see the exact cause and location of the problem in real-time. It’s no longer guesswork; we can identify:

• The precise nature of the blockage (grease, roots, a collapsed section).
• Cracks, fractures, or bad joints in the pipe.
• The overall condition of your drainage system.

Plumbers 365 drainage experts have often seen that in low-lying areas like Sandbanks, Baiter Park, and Hamworthy, high tides can cause "tide-locking," preventing drains from emptying into the main outfall. Some of the common havocs caused from heavy rainfall and high tides as observed by drainage experts at Plumbers 365 are : 

• Tide Locking: During very high tides, the water level in the harbour can rise higher than the outlet point of the main sewer system. This creates back-pressure that prevents your drains from emptying effectively, a phenomenon known as "tide locking." You may notice slower drainage across the whole system during these times as observed by drainage experts at Plumbers 365.
• Heavy Rainfall: Heavy downpours can overwhelm the surface water and combined sewer systems, especially in older parts of Poole. This sudden volume of water can cause temporary backups as the system struggles to cope as often seen by drainage experts at Plumbers 365.

According to drainage experts at Plumbers 365 that distinct "rotten egg" smell is hydrogen sulfide gas. It's created by decomposing organic matter (like food waste and sewage) in your drains. Plumbers 365 drainage experts have often observed that it is usually caused by a dry trap or a broken seal and should be investigated immediately since low levels are just a nuisance but high levels can be toxic as per drainage experts at Plumbers 365. 

• Dry Trap: If a guest shower hasn't been used in months, the water in the U-bend evaporates, breaking the seal. Run the water for 10 seconds to fix it.
• Broken Seal: If the smell persists, you may have a cracked soil pipe behind a wall or under floorboards. This requires a smoke test or CCTV survey to locate.

Plumbers 365 drainage experts often advise that rotten egg smell is a clear signal that you have a blockage forming or a problem with your drain's ventilation, which needs to be fixed. Don't ignore it.

Yes, tree root intrusion is a major cause of drain damage in Poole areas as often observed by our drainage experts at Plumbers 365. Roots are naturally drawn to the water vapour escaping from tiny cracks in your pipes. Once inside, they grow into a dense mass as they seek out moisture in pipes. The Plumbers 365 2-step, “no-dig” solution entails: 

• High-Pressure Water Jetting: We use specialist cutting heads on our jetting equipment to slice through the root mass, clearing the blockage and restoring flow.
• Drain Relining: To provide a permanent fix, we then install a liner inside the old pipe, which hardens to create a new, seamless pipe within the old one, sealing the cracks and preventing roots from ever getting back in.

High-pressure water jetting is the professional's method for clearing drains. A hose with a special nozzle shoots water at extremely high pressure, blasting away grease, scale, and debris. According to drainage experts at Plumbers 365 jetting uses water at 3000+ PSI to scour pipes clean. It is safe for clay pipes when performed by a trained engineer who adjusts the pressure accordingly. 

Experts Warning: In the wrong hands, a high-pressure jet can blow apart an old, fragile Victorian clay pipe.

Plumbers 365 engineers are trained to assess the pipe material first. We regulate the pressure to ensure we strip the grease and scale without compromising the structural integrity of the drain.

Yes. Drain relining is a cornerstone of our modern drainage solutions. It's often called "no-dig" or "trenchless" technology because it allows us to repair a damaged pipe without the immense cost and disruption of digging up your garden, patio, or driveway. Drainage experts at Plumbers 365 prefer it because it’s faster, cleaner, and often more cost-effective than a traditional excavation.

Don't let a backed-up sink ruin your day. Whether you are dealing with a tide-locked drain in Lilliput or a root intrusion in Parkstone, we have the local knowledge to fix it.

Plumbers 365 – Your trusted local heating, plumbing and drainage team for Poole, Bournemouth, and the BH area.

Contact Plumbers 365 Poole Team on 01202 355508 today.